Customer Service

The Customer Service Center is available to help: Monday – Friday, 8:00 AM to 5:00 PM Eastern Standard Time 844-787-4254. You can also email any questions or comments to:  

All calls and E-mails will be returned within 48 hours during working business hours.

  • Payment Information

    The final section is to verify your credit card billing address and enter your credit card account number and expiration date. Centre Light Solutions allows you to pay by major debit or credit card (American Express, Discover, Visa, or MasterCard).

    We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

  • Payment Installments

    With an Payment Installments, you can receive an item now and pay 4 monthly installments at no extra charge with your major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according into 4 easy payments. During checkout, just choose the Payment Installments option, when available. The first Payment installment will be billed on right away. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Payment billing dates are set according to the ship date of the order; billing dates for future installments can’t be customized or changed. Please note: certain payment methods, including prepaid cards, may not be available for items purchased with Payment Installments.

  • Are credit card transactions Safe

    Absolutely! In fact, statistically it’s safer to use your credit card over the Internet than in a restaurant or department store. Centre Light Solutions servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

  • Why would my card be declined

    In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your Centre Light Solutions account differs from the billing address on your bank’s records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

  • Completing your order

    After entering your payment information, simply click the “Confirm Order” button and the order will be processed. That’s it!

    You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.

    There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

  • Can I cancel an order

    Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

  • Tax

    Orders placed in the State of Indiana, will be taxed on product and shipping cost. All other states will be excused from taxes, however will be held responsible to claim taxes in their own state.

  • Shipping

    Shipping Days are Monday thru Friday
    Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day. Any Orders after 3pm will be shipped the next business day.

    Shipping to Alaska, Hawaii, and US Territories
    Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.

  • Questions about my order

    Please send any order or shipping-related questions to contact us
    Toll Free: 1-844-787-254 or

  • Lost Orders

    Centre Light Solutions will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.

    Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.

  • Refused Order Charges

    A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

    If we send a package through our shipping carrier (usually UPS), and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a “product return” and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by UPS. There will be a 25% restocking fee taking off your product return per item.

    Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.

  • Damaged or Missing Merchandise Policy

    You have up to 5 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.

    If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 5 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.

  • Privacy Policy


    Last updated and effective date: August 1, 2020

    This privacy policy describes how Centre Light Solutions, LLC (“Strialite”, “we”, “us” or “our”) collects, uses, shares, and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. You can click on the following links to go directly to the corresponding sections of this privacy policy.

    What Our Privacy Policy Covers

    This privacy policy covers the “personal information” that Centre Light Solutions obtains about you in various contexts, both online and offline, including when you visit our website, communicate with us, or participate in any of our programs or events. When we use the term “personal information” we are referring to information that identifies, relates to, describes or can be associated with you. Our websites may include links to third party websites and/or applications. Please note that we have no control over the privacy practices of websites or applications that we do not own.

    What We Collect

    We obtain information about you from a variety of sources depending on our relationship with you. The following are examples of the types of personal information that we collect and how we use that information:

    • Account Registration
      • When you create an account, we collect your name and e-mail address. We may also collect your birthday and zip code if you choose to provide it. You can choose to save certain information in your account to use for future purchases, such as your shipping addresses and payment information (“Card On File”). When you add a Card On File to your account, we collect your payment information details, billing address, phone number, and zip code.
      • We use this information to maintain your account, including offering functionalities such as easy checkout and the ability to save user preferences and transaction history.
    • Browsing Activity and Website Usage
      • When you visit our websites, we collect certain information about how you use and navigate our website, such as which links you click on, which pages or content you view, and other similar information or statistics. We also collect technical information about your device, operating systems, and web browser type.
      • We use this information to understand how you use our websites to determine which of our products or services are the most popular, and to improve our websites. We also use this information to personalize your experience, to save you time when you visit our websites to customize the marketing and advertising that we show you.
    • Communications With Us
      • When you communicate with us, including contacting us for support, to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we will collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us. In some cases, we record customer service calls for quality assurance.
      • We use this information to respond to and/or follow-up on your issues or feedback, and to provide information in response to you requests and inquiries.
    • Job Applications
      • If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security number. Providing this information is required for employment.
      • We use this information to make decisions about recruitment and in anticipation of a contract of employment.
    • Posting in Public Forums
      • If you choose to submit or post information in a public space on our websites, or on our social media pages, such as creating a public profile, using our Ratings & Reviews feature to share product reviews, submitting content or leaving a testimonial about a Centre Light Solutions, LLC influencer, we collect the information you share.
      • We use this information to understand your opinions and to provide a forum for discussion, asking questions, posting photos and reviews, and sharing experiences.
    • Promotional Communications
      • When you sign up to receive promotional communications from us, such as e-mail communications, mobile messages (including text and/or push notifications), and postal mailings, we collect your contact information. We may also collect certain information about how you interact with the e-mails and promotional messages we send you.
      • We use this information to communicate with you and send promotional materials such as trend alerts, promotions, new product launches, and event invitations. We also use this information to understand how you interact with our communications with you.
    • Purchasing
      • When you place an order for a product or service (such as FLASH ) on our website or by phone, we collect your name, shipping address, payment information, and billing address. When you make a purchase in one of our stores, we collect your payment information, and in some cases your phone number and e-mail address.
      • We use this information to fulfill your orders for products or services, and to process your payments for such products or services. We also use this information to provide you receipts and order updates.
    • Sweepstakes, Contests, and Promotions
      • When you participate in a sweepstakes, contest, or other similar campaign or promotion, we collect your name, contact information, and in some cases limited demographic information and content generated by participants. Some campaigns and promotions have a social networking component where you can choose to submit additional information such as social media profiles and handles, photographs, and other content.
      • We use this information to administer our sweepstakes, contests, and other similar promotions. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes.

    In addition to the personal information we collect from you directly, we may also obtain information about you from other sources, including third parties, business partners, our corporate affiliates, social networks, vendors that provide services on our behalf, or publicly available sources. For example, if you have given Centre Light Solutions, LLC permission to store your credit card information and your credit card issuer provides an account updater service, we may receive updated credit card information (including credit card number and expiration date) from the credit card issuer.

    How We Use Your Personal Information

    In addition to the purposes and uses described above, we use personal information in the following ways:

    • To identify you when you visit our websites or stores.
    • To fulfill your requests, such as to provide you with products and services or to process returns.
    • To communicate with you about your orders, subscriptions, and reservations, as well as our products, services, sales, offers, and promotions.
    • To conduct research and analytics, including improving our services and product offerings.
    • To send marketing and advertising communications.
    • To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
    • To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
    • To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
    • To support core business functions, including to maintain records related to business process management, loss and fraud prevention, and to collect amounts owing to us.

    Although the sections above describe our primary purpose in collecting your personal information, in many situations we have more than one purpose. For example, if you complete an online purchase, we collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your order after your transaction is complete.

    How We Share Your Personal Information

    In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:

    • Corporate affiliates. We may share personal information with our corporate affiliates, including our parent company and sister companies.
    • Service Providers. We share certain personal information with third parties that perform services to support our core business functions and internal operations (e.g., fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, administering our Ratings & Reviews, supporting beacons, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service).
    • Third Party Partners. We may share your personal information with third parties that we have partnered with to jointly create and offer a product, service or joint promotion. If you decide to obtain a product or service that is offered by these third party partners, the information you provide will be shared with us and them. Their use of your information is not governed by this privacy policy.
    • Social Media Platforms and Networks. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.
    • Public Forums. Some of our websites provide the opportunity to post content in a public forum. If you decide to submit information in these public forums, that information will be publicly available.
    • Legal Process. We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
    • Business Transfers. We may share personal information with another company that buys some, or all, of the assets or stock of Centre Light Solutions, LLC, and that company may use and disclose personal information for purposes similar to what is described in this policy. Centre Light Solutions, LLC may also share personal information with prospective purchasers to evaluate the proposed transaction.
    • Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.

    How We Protect Your Personal Information

    We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

    For your convenience, our include functionality that allows you to remain logged in so that you do not have to re-enter your password each time you want to access your account. If you choose to remain logged in, you should be aware that anyone with access to your device will be able to access and make changes to your account and may be able to make purchases through your account. For that reason, if you choose to remain logged in, we strongly recommend that you take appropriate steps (such as enabling the “Passcode Lock” security feature on your mobile device) to protect against unauthorized access to and use of your account. Please also notify us as soon as possible if you suspect any unauthorized use of your account or password.

    Your Choices

    You have the following choices regarding your personal information:

    • Accessing Your Personal Information
      • If you are a Centre Light Solutions, LLC client, you may request access to your personal information by calling 1-844-787-4254. If required by law, upon request, we will grant you reasonable access to the personal information we have about you.
    • Updating Information Relating to Your Account
      • If you have created an account, you can update your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page. You may also contact us to update your information by calling 1-844-787-4254
    • Deleting of Your Personal Information
      • Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information by calling 1-844-787-4254. If required by law, we will grant a request to delete information. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.
    • Receiving Communications From Us
      • You may choose to provide us with your e-mail address for the purpose of allowing us to send you free newsletters, surveys, offers, and other promotional materials. You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive.
    • Removing Content From Centre Light Solutions, LLC Public Forums
      • You can request that we remove content or information that you have posted on a public page on some of our websites (such as part of a Ratings & Review) by e-mailing details to Customer Service at Please note that while we will endeavor to honor your request, our removal of your content or information does not ensure complete or comprehensive removal of that information from our website. For example, historical copies, or “caches,” may remain.

    Transmission of Information to Other Countries

    Centre Light Solutions, LLC is located in the United States and our service providers may be located in the United States or other countries. As a result, your personal information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage and processing of your personal information in a country other than your country of residence including, but not necessarily limited to, the United States.

    Communicating With Us

    If you have any questions about our privacy or security practices, you can contact Centre Light Solutions, LLC’s General Counsel by mail, telephone, or e-mail:

    Centre Light Solutions, LLC USA, Inc.
    Legal Department, Privacy
    611 E. Douglas Road Ste 108 Mishawaka, IN 46545


    If we need, or are required, to contact you concerning any event that involves your personal information we may do so by e-mail, telephone, or mail.

    Changes To This Policy

    We have the rights to revise this privacy policy from time to time. We will notify you of changes by posting the effective date of the latest version at the top of this privacy policy.


    California Information Collection and Sharing Disclosure. California law indicates that organizations should disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). You can find a list of the categories of personal information that we collect and share here. Please note that because this list is comprehensive it may refer to types of information that we collect and share about people other than yourself. In addition, if you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for their direct marketing purposes, please submit a written request to us using the information in the “Communicating With Us” section above.

    How to Submit a Request. If you are a Centre Light Solutions client and would like to request access to or deletion of your personal information, please call 1-844-787-4254. Your right to access or delete your personal information is subject to applicable legal restrictions. We do not discriminate against California residents who exercise any of their rights described in this privacy policy.


    In order for us to process requests to access or delete your information, we will need to verify your identity. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with Centre Light Solutions, or a phone number you have used with Centre Light Solution. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.